At MBK Solicitors we aim to offer to all our clients an efficient and effective service. However, should there be an aspect of our service with which you are unhappy, please advise us if you feel you are not receiving the service you have hoped for. We will thoroughly try to resolve any concerns you may have and endeavour to look into it without delay. In the first instance, in line with our internal complaints procedure, you need to contact the fee earner dealing with your matter.

If the complaint is not resolved by the fee earner, then please discuss your complaint with the Firms Compliance Officer, Ms Karina Farid, who can be contacted on kf@mbksolicitors.co.uk. The Compliance Officer will investigate your complaint and contact you to discuss the issue. It will help if you put your complaint in writing also keeping a copy for yourself, explaining what action you would like the firm to take. The Compliance Officer will then confirm in writing as to what corrective actions or measures will be taken at no extra cost to you.

If you are still not satisfied, you can refer your complaint to the Legal Ombudsman.  The Legal Ombudsman is an independent complaints body and they investigate the complaints about the legal services you have received from us.

The Legal Ombudsman will ask you whether you have tried to address the complaint with us first before accepting to investigate your complaint. If you have raised your complaint with us and you remain dissatisfied, then you must take your complaint to the Legal Ombudsman:

Within six months of receiving a final response to your complaint. and;

No more than six years from the act/omission that lead to the complaint. Or;

No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, you can contact them directly.

You can contact the Legal Ombudsman by:

Telephone: 0300 555 0333 or if dialling outside the United Kingdom telephone +44 121 245 3050

Email: enquiries@legalombudsman.org.uk 

Website: www.legalombudsman.org.uk. 

The Legal Ombudsman correspondence address is:

·     Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ

MBK Solicitors is regulated by The Solicitors Regulation Authority ("SRA"). The Solicitors Regulation Authority can help you if you have concerns about our behaviour.

Please follow this link in order to get more information about how to make a complaint to the Solicitors Regulation Authority.